KHAS · HIG

KHAS Palu Hotel

Gateway to Central Sulawesi · 4★ · 56 kamar · Palu, Sulawesi Tengah

“Unfolding Palu's heritage in every stay”

Jl. Zebra 1, Birobuli Utara, Palu Selatan2.7 km · PLW+62 821 8981 3411

Local Heritage

Strategic Location

Kaluku Cuisine

MICE Ready

Occupancy

17.6%

15/85 kamar terisi

Reservasi Aktif

22

Confirmed + checked-in

Room Inventory

56 kamar · 4 tipe

4★

Deluxe Room

26 m² · 1 King

×52

Rp 550 rb/malam

Suite Room

42 m² · 1 King + living area

×2

Rp 975 rb/malam

Premier Suite

52 m² · 1 King + dining area

×1

Rp 1.5 jt/malam

Royal Suite

68 m² · 1 King + guest bedroom

×1

Rp 2.4 jt/malam

Top Corporate Contracts

48% business + 24% MICE · 11 kontrak aktif

Semua

1

BP Masela Consortium

energy

Rp 475 rb

per malam

2

Telkomsel Sulteng

corp

Rp 460 rb

per malam

3

Core Daily Ops

9

Live

Live Ops

Snapshot realtime: arrivals, departures, room status, alerts · operasional harian GM/DM

Booking

Reservations

Central reservation: search, quote, book, modify · support direct + OTA + walk-in · KTP scan

Regulatory & Compliance

Auto-tracked

SINPAD

Polri + Direktorat Jenderal Imigrasi · daily 23:59

PB1 Palu

Bapenda Palu · 10% kamar + F&B · deadline 15/bln

Halal BPJPH

KALUKU restaurant · renewal 4-yearly

TripAdvisor

4.3★ · 287 reviews

Check-in 14:00 · Check-out 12:00PB1 10% + Service 5%Parent: Hotel Indonesia GroupLoyalty High Rewards

Check-in Hari Ini

0

Expected arrivals

Avg Rack Rate

Rp 615 rb

4 tipe · ADR weighted

F&B + MICE

Dining & banquet facilities

KALUKU Restaurant

All-day dining — tradisional Palu + international

06:00 – 22:00 · 120 seats

Lobby Lounge

Coffee & light bites · afternoon tea

08:00 – 23:00 · 24 seats

MALEO Grand Ballroom

180 m² · theater 200 · divisible

Day pkg Rp 12.0 jt

ANOA Meeting Room

72 m² · theater 70 · divisible

Day pkg Rp 5.5 jt

Around the Property

Landmarks · short drive

Pantai Talise

beach

3.2 km

Jembatan Kuning Ponulele

landmark

4.1 km

Mall Palu Grand Mall

shopping

2.4 km

Museum Sulawesi Tengah

culture

3.8 km

Masjid Apung Arkam Bab Al Rahman

landmark

4.0 km

Pasar Masomba

local

1.5 km

XL Axiata Indonesia Timur

corp

Rp 460 rb

per malam

4

PT Pertamina EP Asset 4

energy

Rp 450 rb

per malam

5

PT Vale Indonesia

mining

Rp 440 rb

per malam

Distribution Mix

Booking share · commission

Direct (website/walk-in)28%

Traveloka22%−15% komisi

Agoda15%−18% komisi

Booking.com14%−18% komisi

Tiket.com9%−12% komisi

Corporate contract8%

Group/MICE direct4%

28% direct — hindari komisi OTA · fokus tumbuhkan loyalty member rate

HK

Room Status

Grid housekeeping: CLEAN/DIRTY/OOO/INSPECT · update mobile first · assign turnaround

Create

New Booking

Form booking cepat: pilih tipe, tanggal, dynamic rate preview, payment method

Revenue

Rate Calendar

30/60/90-day rate preview · occupancy-driven multiplier · event overlay (Pesta Nomoni)

MICE

Banquet & Events

BEO untuk MALEO + ANOA · meeting package (halfday/fullday) · F&B catering · rooming list

B2B

Corporate Accounts

11 kontrak aktif (IMIP, Vale, Pertamina, Pemprov) · contracted rate · LPO · invoice TOP 30/45

Daily

Night Audit

Closing harian: posting folio, charge routing, shift report, bank deposit reconciliation

Regulatory

SINPAD Reporting

Export tamu harian → Polri + Imigrasi · XML format · foreign guest auto-flag

Weekly & Periodic

9

Dining

F&B Operations

KALUKU Restaurant + Lobby Lounge · POS check · covers forecast · ingredient cost

Tax

PB1 & E-Tax

Pajak Pembangunan 1 Palu 10% · SPT bulanan · e-Faktur PPN · PPh 21/23

Finance

Budget Tracking

Monthly P&L vs budget · departmental variance · GOP trend · flash report

Loyalty

High Rewards

HIG loyalty sync · point accrual/redeem · tier (Classic/Silver/Gold/Platinum) · member rate

CRM

Guest 360°

Preferences · visit history · complaints · feedback · VIP flag · special occasion alert

BI

Analytics

ADR · RevPAR · occupancy by segment · channel performance · STR benchmark Palu

Distribution

Channel Manager

OTA parity: Traveloka · Agoda · Booking · Tiket · rate & inventory sync · commission reconcile

Owner

Executive Dashboard

GM/owner view: YTD revenue · GOP · guest satisfaction · market share

Ops

Maintenance & Incidents

Work orders · preventive maintenance · guest complaints log · lost & found

As-Needed

3

Compliance

Halal Compliance

Sertifikat BPJPH KALUKU · vendor ingredient traceability · audit log

Reports

Daily report · monthly P&L · STR export · HIG brand audit · guest satisfaction

Strategy

Strategic Planning

CapEx · renovation timeline · market positioning · competitive set STR